Refund policy
We want you to love what you order from Kids Station!
Your satisfaction means everything to us, and we’re here to ensure you have a smooth shopping experience.
Important Note on Order Cancellation & Delivery Refusal
If you wish to cancel your order, please ensure that you cancel it before the order is dispatched.
Once the order has been dispatched, you are required to accept the delivery and then raise a return request as per our return policy.
If you refuse or reject the delivery, the order will be treated as RTO (Return to Origin), and the applicable RTO/shipping charges will be deducted from your refund amount.
Easy Returns
If for any reason you’re not fully satisfied with your purchase, you can return the product within 3 days of delivery.
To be eligible for a return:
The product must be unused, undamaged, and in its original packaging.
All tags, manuals, and accessories must be intact.
The customer will need to cover the return shipping cost for returns (e.g., change of mind, dislike of quality, defective parts, etc).
Once we receive and inspect your returned item, your refund will be processed back to your original mode of payment within 5–7 business days.
Damaged or Defective Items
If you’ve received a defective, damaged, or wrong product, don’t worry — we’ve got you covered!
In such cases:
Kids Station will bear all replacement shipping costs.
You can contact us within 3 days of delivery to report the issue.
Our team will guide you through the replacement or refund process quickly.
NOTE: We will only cover for the replacement shipping costs in case of defective parts. If you wish to return in any case, you have to cover for return shipping costs.
Important Note on Bed Rail Orders
Bed rails are covered under our Exchange/Replacement Policy only and are not eligible for return or refund.
If you refuse or reject the delivery because you no longer require the product, the order will not be eligible for a refund. In such cases, if you wish to have the product re-shipped, you will be required to bear the applicable re-shipping charges.
Please ensure you order the correct product and size according to your requirements before placing your order.
How to Request a Return or Replacement
Simply reach out to our support team:
Email: support@kidstation.in
WhatsApp: +91- 9810747689
Please include your order number, product photos, and a short reason for return — we’ll handle the rest!
✨ Kids Station — Made in India. Made for Parents.